Sign up for our daily newsletterEmail addressSign upI would like to subscribe to The Points Guy newsletters and special email promotions. The Points Guy will not share or sell your email. See privacy policy.The coronavirus pandemic has had massive impacts on the travel industry, but what will the future of flying look like from the passenger’s perspective? We’ve already seen first-hand reports from TPG staffers, and long-time staples may be on the chopping block, but on this week’s Future of Travel webinar with Brian Kelly, we heard directly from someone at the top.Joining us was Joanna Geraghty, President and Chief Operating Officer of JetBlue. Joanna has been with JetBlue since 2005, and in her current role is responsible for the carrier’s operations and commercial performance — including network, brand and marketing, and revenue management. This experience was on display throughout the webinar, as she discussed how JetBlue has adjusted to the pandemic and how it’s looking to the future (and don’t worry, Joanna confirmed that the much-anticipated flights to London are still on for 2021).Whether you’re a loyal JetBlue flyer or just curious to know how a major carrier has adapted in light of the coronavirus, feel free to review the entire recording — and read on for show notes and follow-up reading:Show notes2:35 — Brian’s introduction5:17 — JetBlue’s new route announcement6:02 — Operational adjustments7:14 — Dealing with changing travel restrictions8:47 — Health safety in the air11:59 — Timeline for blocking middle seats13:38 — In-flight experience17:10 — JetBlue’s approach to enforcing mask requirements21:17 — Business and leisure travelers23:07 — Booking flexibility24:42 — Testing28:28 — Flights to London30:22 — Loyalty35:14 — Q&AFollow-on readingAirline coronavirus change and cancellation policies: A complete list of major carriersComplete guide to airline elite status during the coronavirus outbreakJetBlue announces 30 new routes, adds Mint service from NewarkJetBlue introduces Cash + Points redemptionsQ&A: JetBlue’s president talks about masks, blocking middle seats and when she’ll fly againJetBlue promises you won’t sit next to a stranger on one of its planesWhich US airlines are blocking middle seats and requiring masks?“The Future of Travel with Brian Kelly” is a series of live events looking ahead at what’s in store for the travel industry as it begins to recover from the coronavirus pandemic. Join Brian as he interviews top experts and company executives on a range of topics, including traveler health, cleanliness measures, loyalty programs and what it all means for the traveling public.For recordings of past sessions, please visit the following links:Future of cruising with Carnival CEO Arnold DonaldYour health and travel with Doctor Mike
